Privacy policy

The controller responsible for data processing is
Dr. Marc Trump
Neusser Str. 1
52428 Jülich

Thank you for your interest in our online store. The protection of your privacy is very important to us. Below you will find detailed information on how we handle your data.

1. ACCESS DATA AND HOSTING
You can visit our website without providing any personal information. Each time a website is accessed, the web server automatically saves only a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access. This access data is analyzed exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in a correct presentation of our offer in accordance with Art. 6 para. 1 p. 1 lit. f GDPR. All access data will be deleted no later than seven days after the end of your visit to the site.

HOSTING
The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected in the forms provided on this website will be processed on its servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

2. DATA PROCESSING FOR CONTRACT PROCESSING, ESTABLISHING CONTACT AND OPENING A CUSTOMER ACCOUNT
We collect personal data if you voluntarily provide it to us as part of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, as in these cases we need the data to process the contract or to process your contact and you cannot send the order or contact without providing it. Which data is collected can be seen from the respective input forms. We use the data provided by you for contract processing and processing your inquiries in accordance with Art. 6 para. 1 p. 1 lit. b GDPR.
Insofar as you have given your consent in accordance with Art. 6 para. 1 p. 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 para. 1 p. 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account.

MERCHANDISE MANAGEMENT SYSTEM
We use merchandise management systems from external service providers to process orders and contracts. Our service providers work for us within the framework of order processing. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

3. DATA PROCESSING FOR THE PURPOSE OF SHIPMENT PROCESSING
For the fulfillment of the contract pursuant to Art. 6 para. 1 p. 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

DATA TRANSFER TO SHIPPING SERVICE PROVIDERS FOR THE PURPOSE OF SHIPPING NOTIFICATION
If you have given us your express consent to this during or after your order, we will process your personal data on the basis of this consent in accordance with Art. 6 para. 1 p. 1 lit. a GDPR, we will forward your e-mail address and telephone number to the selected shipping service provider so that they can contact you before delivery for the purpose of delivery notification or coordination.
Consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

Hermes Germany GmbH
Essener Strasse 89
D-22419 Hamburg
Germany

DPD Germany GmbH
Wailandtstrasse 1
63741 Aschaffenburg
Germany

General Logistics Systems Germany GmbH & Co. OHG
GLS Germany-Straße 1 – 7
DE-36286 Neuenstein
Germany

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

United Parcel Service Deutschland S.à r.l. & Co. OHG
Görlitzer Straße 1
41460 Neuss
Germany

4. DATA PROCESSING FOR PAYMENT PROCESSING
We work with the following partners to process payments in our online store: technical service providers, credit institutions, payment service providers.

4.1 DATA PROCESSING FOR TRANSACTION PROCESSING
Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the fulfillment of the contract in accordance with Art. 6 para. 1 p. 1 lit. b GDPR. In some cases, the payment service providers collect the data required to process the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4.2 DATA PROCESSING FOR THE PURPOSE OF FRAUD PREVENTION AND OPTIMIZATION OF OUR PAYMENT PROCESSES
If necessary, we provide our service providers with further data, which they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and the optimization of our payment processes (e.g. invoicing, processing of disputed payments, accounting support). This serves in accordance with Art. 6 para. 1 p. 1 lit. f GDPR to safeguard our legitimate interests in our protection against fraud and efficient payment management, which predominate in the context of a balancing of interests.

4.3 IDENTITY AND CREDIT CHECK WHEN SELECTING KLARNA PAYMENT SERVICES
Klarna Pay now (direct debit), Klarna Pay later (purchase on account), Klarna Slice it (installment purchase)
If you decide to use the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter referred to as Klarna), we ask for your consent in accordance with Art. 6 para. 1 lit. a GDPR. 1 p. 1 lit. a GDPR that we may transmit the data necessary for the processing of the payment and an identity and credit check to Klarna. In Germany, the credit agencies named in Klarna’s privacy policy [https://cdn .klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy] can be used for identity and credit checks. Klarna uses the information received on the statistical probability of a payment default for a balanced decision on the establishment, execution or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option specified in this privacy policy. As a result, we may no longer be able to offer you certain payment options. You can also revoke your consent to this use of personal data at any time by contacting Klarna.

4.4 ADVICE PURCHASE
When selecting the payment method “installment purchase” and granting the necessary data protection consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, personal data (first name, last name, address, email, telephone number, date of birth, IP address, gender) together with data required for transaction processing (article, invoice amount, due dates, total amount, invoice number, taxes, currency, order date and order time) are transmitted to our partner Stripe, Inc. for the purpose of processing this payment method, 510 Townsend Street, San Francisco, CA 94103, USA, USA.
In order to verify the identity or creditworthiness of the customer, our partner carries out queries and obtains information from publicly accessible databases and credit reference agencies. The providers from whom information and, if applicable, creditworthiness information is obtained on the basis of mathematical-statistical procedures, as well as further details on the processing of your data after transmission to our partner Stripe, Inc. please refer to its privacy policy, which you can find here: https://stripe.com/de/privacy
The information obtained about the statistical probability of a payment default is used by our partner Stripe, Inc. for a balanced decision on the establishment, implementation or termination of the contractual relationship. You have the option of contacting our partner Stripe, Inc. to state their position and contest the decision. The consent to data transfer given during the ordering process can be revoked at any time, even without giving reasons, with effect for the future.

The financing provider is based in this country: USA. There is no adequacy decision by the European Commission for this country. Our cooperation with him is based on these guarantees:Standard data protection clauses of the European Commission

5. ADVERTISING BY E-MAIL
5.1 E-MAIL NEWSLETTER WITH REGISTRATION

If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data is not collected or is only collected on a voluntary basis. We use newsletter service providers, which are described below, to process the newsletter.

NEWSLETTER SENDING with MailPoet

This website uses MailPoet to send newsletters. The provider is Aut O’Mattic A8C Ireland Ltd, Business Centre, No.1 Lower Mayor Street, International Financial Services Centre, Dublin 1, Ireland, whose parent company is based in the USA (hereinafter MailPoet).

MailPoet is a service that can be used to organize and analyze the sending of newsletters, among other things. The data you enter for the purpose of subscribing to the newsletter will be stored on our servers but sent via MailPoet’s servers so that MailPoet processes your newsletter-related data (MailPoet Sending Service). You can find details here: https://account.mailpoet.com/.

Data analysis by MailPoet

With the help of MailPoet, we are able to analyze our newsletter campaigns. For example, we can see whether a newsletter message has been opened and which links, if any, have been clicked on. In this way, we can determine which links have been clicked on particularly often.

We can also recognize whether certain previously defined actions were carried out after opening/clicking (conversion rate). For example, we can recognize whether you have made a purchase after clicking on the newsletter.

MailPoet also allows us to divide newsletter recipients into different categories (“clustering”). The newsletter recipients can be subdivided according to age, gender or place of residence, for example. In this way, the newsletters can be better adapted to the respective target groups. If you do not wish to be analyzed by MailPoet, you must unsubscribe from the newsletter. We provide a link for this purpose in every newsletter message.

Detailed information on the functions of MailPoet can be found at the following link: https://account.mailpoet.com/ and https://www.mailpoet.com/mailpoet-features/.

You can find MailPoet’s privacy policy at: https://www.mailpoet.com/privacy-notice/.

Legal basis

The data processing takes place on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time for the future.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. You can find details here: https://automattic.com/de/privacy/.

Storage duration

The data you provide us with for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and deleted from the newsletter distribution list after you unsubscribe from the newsletter or after the purpose no longer applies. We reserve the right to delete e-mail addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR to delete or block it. Data stored by us for other purposes remains unaffected by this.

After you unsubscribe from the newsletter distribution list, we may store your e-mail address in a blacklist if this is necessary to prevent future mailings. The data from the blacklist is only used for this purpose and is not merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). Storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest.

Order processing

We have concluded an order processing contract (AVV) with the above-mentioned provider. This is a contract prescribed by data protection law, which ensures that the data controller processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

6. COOKIES AND OTHER TECHNOLOGIES
GENERAL INFORMATION
In order to make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted again at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser on your next visit (persistent cookies).
We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect and process the IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping cart). In the context of a balancing of interests, this serves overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 para. 1 p. 1 lit. f GDPR.

In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

You can find the cookie settings for your browser under the following links Microsoft Edge™ [https://support .microsoft.com/de-de/help/4027947/microsoft-edge-delete-cookies] / Safari™ [https://support .apple.com/de-de/guide/safari/sfri11471/12.0/mac/10.14] / Chrome™ [https://support .google.com=””] / Firefox™ [https://support .mozilla.org/de/products/firefox/protect-your-privacy/cookies] / Opera™ [https://help .opera.com/de/latest/web-preferences/#cookies]

Insofar as you have consented to the use of the technologies pursuant to Art. 6 para. 1 p. 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.

7. USE OF COOKIES AND OTHER TECHNOLOGIES FOR WEB ANALYTICS AND ADVERTISING PURPOSES
Insofar as you have given your consent in accordance with Art. 6 para. 1 p. 1 lit. a GDPR, we use the following cookies and other third-party technologies on our website. After the end of the purpose and the end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. You can find further information on your revocation options in the section “Cookies and other technologies”. Further information, including the basis of our cooperation with the individual providers, can be found under the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

[borlabs-cookie type=”btn-cookie-preference” title=”Cookie settings” /]

Cookies used
[borlabs-cookie type=”cookie-list” /]

Your consent history
[borlabs-cookie type=”consent-history” /]

7.1 USE OF GOOGLE SERVICES
We use the following technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google technologies about your use of our website is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be shortened by activating IP anonymization before it is stored on Google’s servers. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. Unless otherwise specified for the individual technologies, data processing is carried out on the basis of an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in Google’s privacy policy [https://policies .google.com=””].

GOOGLE ANALYTICS
For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which user profiles are created using pseudonyms. Cookies can be used for this purpose. Your IP address will not be merged with other Google data. Data processing is carried out on the basis of an agreement on order processing by Google.

For the purpose of optimized marketing of our website, we have activated the data sharing settings for “Google products and services”. This allows Google to access the data collected and processed by Google Analytics and subsequently use it to improve Google services. The release of data to Google within the scope of these data release settings is based on an additional agreement between data controllers. We have no influence on the subsequent data processing by Google.

We also use the Google Analytics extension function Google Optimize to create and carry out tests.

For web analysis, the Google Analytics Google Signals extension function enables so-called “cross-device tracking”. If your internet-enabled devices are linked to your Google account and you have activated the “personalized advertising” setting in your Google account, Google can create reports on your usage behavior (in particular the cross-device user numbers), even if you change your end device. We do not process personal data in this respect; we only receive statistics compiled on the basis of Google Signals.

For web analysis and advertising purposes, the extension function of Google Analytics enables the so-called DoubleClick cookie to recognize your browser when you visit other websites. Google will use this information to compile reports on website activity and to provide other services relating to website activity and internet usage.

GOOGLE ADS
For advertising purposes in Google search results and on third-party websites, the so-called Google Remarketing Cookie is set when you visit our website, which automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information and information about your use of our website) and by means of a pseudonymous cookie ID and on the basis of the pages you visit. Any further data processing will only take place if you have activated the “personalized advertising” setting in your Google account. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

For website analysis and event tracking, we use Google Ads Conversion Tracking to measure your subsequent usage behavior if you have reached our website via a Google Ads advertisement. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information as well as information on your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) may be collected, from which user profiles are created using pseudonyms.

7.2 USE OF FACEBOOK SERVICES
USE OF FACEBOOK PIXEL
We use the Facebook Pixel as part of the technologies of Facebook Ireland Ltd [https://de-de .facebook.com/facebookdublin /]., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”) described below. The Facebook Pixel automatically collects and stores data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter), from which usage profiles are created using pseudonyms. As part of the so-called extended data comparison, information that can be used to identify individuals (e.g. names, e-mail addresses and telephone numbers) is also collected and stored in hashed form for comparison purposes. For this purpose, when you visit our website, the Facebook pixel automatically sets a cookie that enables your browser to be recognized automatically by means of a pseudonymous cookie ID when you visit other websites. Facebook will merge this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website activity, in particular personalized and group-based advertising.
The information automatically collected by Facebook technologies about your use of our website is usually transferred to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. If we are responsible for the transfer of data to the USA, our cooperation is based on standard data protection clauses of the European Commission. Further information on data processing by Facebook can be found in Facebook’s privacy policy [https://de-de .facebook.com/policy.php].

FACEBOOK ANALYTICS
As part of Facebook Analytics, statistics on visitor activity on our website are compiled from the data collected with the Facebook pixel about your use of our website. Data processing is carried out on the basis of an agreement on order processing by Facebook. Their analysis serves to optimize the presentation and marketing of our website.

FACEBOOK ADS
We use Facebook Ads to advertise this website on Facebook and other platforms. We determine the parameters of the respective advertising campaign. Facebook is responsible for the exact implementation, in particular the decision on the placement of the ads with individual users. Unless otherwise specified for the individual technologies, data processing is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR. The joint responsibility is limited to the collection of the data and its transmission to Facebook Ireland. The subsequent data processing by Facebook Ireland is not covered by this.

We use Facebook Custom Audience to operate group-based advertising on Facebook by determining the characteristics of the respective target group on the basis of the statistics on visitor activity on our website compiled via Facebook Pixel. Facebook acts as our processor in the context of the extended data matching that takes place to determine the respective target group (see above).

Based on the pseudonymous cookie ID set by Facebook Pixel and the data collected about your usage behavior on our website, we operate personalized advertising via Facebook Pixel Remarketing.

We use Facebook Pixel Conversions to measure your subsequent usage behavior for web analysis and event tracking if you have reached our website via a Facebook Ads ad. Data processing is carried out on the basis of an agreement on order processing by Facebook.

7.3 OTHER PROVIDERS OF WEB ANALYTICS AND ONLINE MARKETING SERVICES

8. SOCIAL MEDIA
8.1 OUR ONLINE PRESENCE ON FACEBOOK, TWITTER, INSTAGRAM, YOUTUBE, PINTEREST, LINKEDIN, XING
Insofar as you have given your consent in accordance with Art. 6 para. 1 p. 1 lit. a GDPR to the respective social media operator, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which user profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator as well as a contact option and your rights in this regard and setting options for protecting your privacy, please refer to the providers’ data protection notices linked below. If you still need help with this, you can contact us.

Facebook [https://www .facebook.com/about/privacy /]is an offer of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”) The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is usually transferred to a server of Facebook, Inc, 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to a Facebook fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here [https://www .facebook.com/legal/terms/information_about_page_insights_data].

Instagram [https://help .instagram.com/519522125107875] is an offer of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”) The information automatically collected by Facebook Ireland about your use of our online presence on Instagram is usually transmitted to a server of Facebook, Inc, 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of visiting an Instagram fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here [https://www .facebook.com/legal/terms/information_about_page_insights_data].

9. CONTACT OPTIONS AND YOUR RIGHTS

As the data subject, you have the following rights:

* in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
* in accordance with Art. 16 GDPR, the right to demand the immediate correction of incorrect or incomplete personal data stored by us;
* in accordance with Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing * to exercise the right to freedom of expression and information;
* to fulfill a legal obligation;
* for reasons of public interest or
* is necessary for the establishment, exercise or defense of legal claims;

* in accordance with Art. 18 GDPR, the right to demand the restriction of the processing of your personal data if * the accuracy of the data is disputed by you;
* the processing is unlawful, but you object to its erasure;
* we no longer need the data, but you need it to assert, exercise or defend legal claims, or
* you have objected to the processing pursuant to Art. 21 GDPR;

* Pursuant to Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transmitted to another controller;
* the right to lodge a complaint with a supervisory authority pursuant to Art. 77 GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data as well as revocation of consents granted or objection to a specific use of data, please contact us directly via the contact details in our imprint.

Right of objection
Insofar as we process personal data as explained above in order to safeguard our legitimate interests, which predominate in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If processing is carried out for other purposes, you only have the right to object on grounds relating to your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defense of legal claims.

This does not apply if the processing is for direct marketing purposes. We will then no longer process your personal data for this purpose.

Privacy policy created with rechtstexter.de [https://legal .trustedshops.com/legalwizard].

OUTLOOK

If you have any further questions about data protection at VetAthletics, please contact the following address:

VetAthletics GmbH
Neusser Str. 1
52428 Jülich | Germany